Senior Customer Success Manager

Company Description

VRP Consulting is an global, full-service Salesforce® consulting, development, and expert outsourcing partner delivering across the entire Salesforce platform. We’re passionate about using our expertise for the benefit of all kinds of clients worldwide, whether they’re a nonprofit organization or an industry-leading business.

VRP is a 2022 and 2020 Salesforce Innovation Award Winner, and 1 of only 9 Salesforce Product Development Outsourcers (PDOs) worldwide. We love to take on exciting and interesting projects and we care about professional development. With more than 12 years in the market, 16 offices in 12 countries and over 2,000 successful projects, when you join VRP, you’re in the perfect place to do great work, learn and develop your skills, and take your career forward.

Job Description

Salary Ranges:  10 000 – 17 000 PLN Gross per month

Responsibilities:

• Ownership of 8-10 accounts, with a mix of CEE and Global customers
• Working closely with sales and delivery teams
• Building relationships and understanding of client business, objectives, and roadmaps
• Proactively look for opportunities to expand the business with the client and increase revenue
• Customer retention & renewal
• CRS + extension SOWs (within rate card and commercial parameters)
• Salesforce Opportunity pipeline mgmt
• Escalation path from client or Delivery Manager / Project Manager
• Client account planning and Quarterly Business Reviews
• Approving SF customer stories and VRP case studies
• Requesting CSATs (by logging projects in the SF partner portal)
• Maintain customers as active references
• Invoice approvals
• Unbilled time/investment requests
• Project expenses and resourcing approvals
• Account status and milestone monitoring

Qualifications

• 4+ years as an account manager within product or services consulting
• High level knowledge of the Salesforce platform and how customers get benefit from the Salesforce – is essential
• Demonstrable ability to manage and grow enterprise accounts
• Achievement and success-driven personality
• Comfortable building relationships with C-level stakeholders and Salesforce AEs
• Great customer facing skills with ability to build and nurture relationships
• Fluent Polish and English is must
• Fluent German is a plus

Additional information

• Remote working
• Flexible working hours
• Private medical healthcare and Life Insurance (with family options)
• Benefit system (multisport card, tickets to cinema or theatre, etc.)
• Paid time off and bank holidays for contractors
• Kraków office located in a trendy district
• Parking space in Krakow office
• Chill out zone with Playstation, board games, darts, and a foosball table
• Free Certifications
• Chance to have a direct impact on company growth
• Regular company parties
• Monthly company breakfasts